Terms & Conditions

The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of booking.

Additional charges may be applied at the sole discretion of the Company in the event of any variation or deviations from the Original Journey.  The additional charges are based on the Company’s current charging scale which can be made available to the Customer on request. Such variations or deviations from the Original Journey in respect of which additional charges may apply shall include, without limitation, those set out below:

• The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by the such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.

• If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company. Any cancellation fee is based on the Company’s current cancellation charge rate, which is available on request.

• Any pre-booked journey’s will need a 24 hour notice otherwise a full payment for the journey will be payable by the customer to the the company.

• The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pick up address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt , including the first 5 minutes) at its current rate which is £40 per hour.

In relation to collections from airports the Company will allow 30 minutes (starting from the last estimated arrival time known). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 30 minutes. All car parking fees will also be chargeable to the Customer for collections from airports, seaports or international and domestic train terminals.

In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request.

In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.

Payment terms:

It’s our company policy to take upfront payments, especially for advance bookings, long journeys and unsociable times. payments must be made at the time of booking with the office. We do not accept deposits. Payments must be made in full when paying an upfront payment. We reserve the right to charge a handling fee on any card transactions.

WE DO NOT ACCEPT CANCELLATION OR REFUND REQUESTS AFTER A DRIVER HAS BEEN DISPATCHED.

Liability terms:

Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by traffic congestions, road closures, diversions, extreme weather conditions or accidents on the road. In the event of a delay to your inbound flight we will endeavour to collect you on time. However, we cannot be held responsible if we are unable to be there when your flight lands. We are not responsible for any costs incurred to passengers who do not wait for their driver or take alternative transport or leave the airport. Clients supplying incorrect information and resulting in an unnecessary journey being made by the driver, will be charged the appropriate fare and recharged for returning to collect at the right date and time. If a journey is undertaken then full payment must be made.

Personal belongings: 

It is your responsibility to ensure that you have taken all your personal belongings from the vehicle. If the driver has to make another journey to return these belongings this will be charged for.